Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Crypto & Bitcoin Casinos — to flag an error in a ranking, ask how a bonus term actually works, tell us a withdrawal did not arrive, or raise a commercial enquiry. Email is the only channel we run, and a real person reads everything that comes in.
Where to write: [email protected]. We aim to reply within two business days. Content on gobyinvitationonly.com was last fact-checked on Sep 23, 2026 by Owen Jennings, so if you are writing about something that has changed since, say so and we will re-verify it.
One thing to get clear before you write
We are an independent comparison site, not a casino. We cannot access your account, unlock a bonus, reverse a bet, speed up an on-chain withdrawal or recover coins sent to the wrong address. Only the operator can do any of that, and only their own support desk can. If your issue is with a specific site, contact the operator first — then tell us what happened, because operator behavior is exactly the kind of evidence that moves our rankings.
How we make money: some links on this site are commercial, and we may earn a commission when a reader signs up through one. That arrangement does not buy a position, a rating or a favorable write-up, and you are welcome to email us and ask how a specific placement came about.
What to put in your message
Crypto casino problems are usually diagnosable from a few details, so the more of these you include, the more useful our reply will be:
- The operator name, and the page on gobyinvitationonly.com you were reading.
- The coin and network involved — BTC, ETH, LTC, USDT, USDC, DOGE and so on. USDT on one network is not USDT on another, and that alone explains a lot of "missing" deposits.
- Whether you sent from a self-custody wallet or an exchange account.
- Roughly when you deposited or requested a withdrawal, and how many confirmations the transaction has.
- The exact bonus you claimed and the wagering requirement attached to it.
- Your state, if the question is about access or restricted states.
Please do not send us private keys, seed phrases, wallet passwords, casino passwords, 2FA backup codes or identity documents. No legitimate reviewer needs any of those, and we will delete them if they arrive. A public transaction ID or a screenshot with personal details removed is plenty.
Messages we handle most often
| Type of enquiry | What we can do |
|---|---|
| Ranking or rating queries | Explain the criteria behind a position and re-check it against current operator terms. |
| Bonus terms | Point you to the playthrough, time limit, game weighting and eligibility rules as published, and correct our page if we have summarized them loosely. |
| Payout complaints | Log the report, look for a pattern across readers, and factor repeated payout problems into rankings. |
| Corrections and stale facts | Re-verify and update, with the date of the check noted. |
| Operator and partnership enquiries | Explain our review process and what we do and do not accept. We do not sell ratings. |
| Account, KYC or locked funds | Nothing directly — this sits with the operator. We will still record it. |
We do not advise on ways around geoblocks, state restrictions, identity checks or anti-money-laundering screening, and we will not help with false registration details. Those emails get a short, polite no.
Reader reports that actually change our rankings
Our top-rated listings are researched and reviewed against published operator terms, not tested with our own money — we have never deposited, played or withdrawn anywhere, and we will not pretend otherwise. That makes reader correspondence genuinely valuable, especially on the three sites at the top of the list.
BetPanda — rated 10.0
BetPanda leads our table because its headline proposition is ongoing rather than front-loaded: 10% weekly cashback, which suits regular players more than a one-off match bonus does. Cashback offers are usually paid on net losses over a defined week, often with a qualifying minimum and its own wagering or release condition, so check the promotions page for the current playthrough and expiry before you rely on the figure. The limitation worth writing to us about: a cashback-only welcome gives a first-time depositor much less starting value than a large match bonus, and it does nothing for someone who deposits once and plays for an evening.
CoinPoker Casino — rated 9.9
CoinPoker Casino is here for the crossover audience — a poker-rooted operation with a casino attached, advertising a 150% welcome bonus up to $2,000. That bonus carries wagering requirements, a claim window and game eligibility rules set by the operator, and the maximum only applies to a deposit large enough to reach it, so the realistic value for a $100 deposit is $150 in bonus funds, not $2,000. Its limitation is scope: a poker-first platform will not give you the same breadth of slots and live tables as a pure casino brand, and if slots are your main interest that matters.
Cryptorino — rated 9.8
Cryptorino combines both structures — a 100% match bonus up to 1 BTC plus 10% weekly cashback — which is why readers comparing bonus value email about it more than most. Note that a bonus denominated in BTC moves with the market: 1 BTC is a moving dollar figure, and both the match and the wagering total shift with it. Terms, time limits and excluded games apply as published. The drawback: headline maximums quoted in Bitcoin are the least transparent way to advertise value, and very few players deposit anywhere near the cap.
Further down the list, Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) all carry their own wagering requirements, caps and eligibility rules. Every one of those figures is an advertised maximum, not an expected return. If you find published terms that contradict how we have described any of them, that is the email we most want.
Questions about money, fees and timing
A lot of contact traffic is really about the mechanics of paying in and getting paid. We cannot quote fees or payout windows we have not verified, but here is what we can help you interpret:
- Cost to take part. Registering is normally free; playing is not. Your own money is at risk from the first bet, and no bonus changes that.
- How you pay. On-chain deposits from a self-custody wallet or an exchange, in BTC, ETH, LTC, USDT, USDC, DOGE or whichever altcoins the operator lists. Network and gas fees are charged by the blockchain, not the casino, and Ethereum fees can dwarf Litecoin or Dogecoin fees on a small transfer.
- How you get paid. Back out on-chain to an address you control. "Instant withdrawal" describes the operator's approval step, not confirmation time — the chain still has to confirm, and advertised speeds are marketing claims unless the operator publishes them as terms.
- Limits and holds. Minimum and maximum withdrawal limits, daily or monthly caps, and manual review on larger amounts are all normal. If a limit on one of our pages looks wrong, tell us which one.
- Volatility. A balance held in BTC or ETH can lose dollar value while you sleep, on top of any gambling losses. Stablecoins like USDT and USDC are why many players hold in dollar terms instead.
Game and fairness questions we can answer
If you are writing about what is actually available, we can usually point you to the right category rather than a specific title. Crypto casino lobbies generally break down into slots from third-party studios such as Pragmatic Play, NetEnt and similar providers; live dealer rooms running blackjack, roulette and baccarat with real croupiers from studios like Evolution; RNG table games; and in-house originals — crash, dice and plinko — which are where provably fair verification usually lives. Provably fair lets you check an individual round's outcome cryptographically; RNG certification is a third-party audit of the software itself. They are different assurances, and questions about which applies to which game are fair game for our inbox.
Sportsbook and other product lines
Several of the operators we rank run more than a casino. Sports betting sits beside the casino on many of these platforms, sometimes with its own free bet or cashback promotion — Vave's advertised free bet is a sportsbook-side offer, with its own terms. CoinPoker Casino's poker room is the clearest example of an adjacent product with a different bankroll logic entirely: rake, tournaments and player-versus-player rather than house edge. Esports markets, racebooks and lottery-style games appear on some sites too. Bonuses rarely transfer between product lines, and wagering contribution from sports bets is often counted differently from casino play, so if you are writing to ask whether a promotion covers both, name the product.
Legal standing, eligibility and the honest answer
We get this question more than any other, so here it is plainly. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. Regulated online casino gaming exists in a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators do not run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area rather than being clearly legal or clearly available.
State law varies, some states are explicitly restrictive, and operators self-restrict different states — so you need to check the rules where you live and the operator's own restricted-states list. You must be at least 18, and 21 where the site or your state sets that minimum; the operator's stated minimum age applies, and no page here is aimed at anyone below it. Because these sites are offshore, they may not offer the same player protections, dispute channels or self-exclusion tools that state-regulated operators are required to provide. US players are also generally liable for tax on gambling winnings and on crypto gains — treat that as general information and speak to a qualified tax professional or attorney about your own position. We do not give legal or tax advice by email, and we will say so if you ask.
On privacy: crypto transactions are pseudonymous, not anonymous, and minimal-verification play is not a way to hide income or avoid tax. Some operators run reduced or deferred identity checks, and many still require verification before a large withdrawal or when compliance flags an account. VPN use often breaches an operator's terms and can cost you a balance — we will not help you work around geoblocks or checks.
If gambling has stopped being fun
Gambling is entertainment with a cost, not a way to make money or fix a financial problem, and losing is the normal outcome. Never stake money you need for anything else, and do not increase stakes to win back what is gone. If play is starting to feel compulsive, free confidential help is available 24/7 from the National Problem Gambling Helpline at 1-800-GAMBLER. Mention it in your email and we will point you toward deposit limits, cooling-off and self-exclusion options where an operator offers them — bearing in mind that offshore sites may not provide the same tools or protections as state-regulated ones.
Common questions about contacting us
How long until I get a reply?
Two business days is our target. Detailed payout or licensing questions sometimes take longer because we re-check the operator's published terms before answering.
Can you get my withdrawal released?
No. We have no account access or influence over any operator's payout decisions. Raise it with their support, keep the ticket reference, and send us the outcome — repeated reports feed into how we rank a site.
Do you publish reader reviews?
We do not publish testimonials, invented or otherwise. Reader reports inform our own research and can trigger a re-review, but our ratings are editorial assessments, not customer scores.
Will you tell me if a site is legal in my state?
We can explain the general picture and point out that operators restrict different states, but we cannot tell you what is lawful for you. That is a question for a qualified attorney in your state.
Do you cover markets outside the US?
Our focus is US players. If you are comparing UK options, our rundown of casinos that operate outside GamStop covers a different regulatory picture entirely.
If you are still deciding where to play rather than writing in with a problem, use the ratings as a shortlist and then read the promotion terms on the operator's own site before you deposit — wagering requirements, time limits and excluded games decide whether a headline number means anything. Email us if something does not add up. We would rather correct a page than leave a reader guessing. 18+ (21+ where required); play only with money you can afford to lose.